1. Information collected by the Websites
Our Websites’ servers do not automatically recognize specific information about individual users on our Websites. In addition, our servers do not automatically record information regarding a user’s e-mail address unless the user supplies it.
The user-supplied information collected through the registration process, surveys, contest entry forms, polls or other similar vehicles is used to improve the content of our sites, or used for our marketing purposes. It is not shared with other organizations for commercial purposes unless specifically stated herein.
2. Purpose of Personal Data collected
Personal Data that you provide to us voluntarily on our website and the other related channels may be processed and/or disclosed to our vendors (as hereinafter defined) for the following purposes (collectively, “Purposes”):
- to manage, verify and complete transactions with you;
- to direct market our products and/or services to you;
- to understand and analyse our sales, and your needs and preferences;
- to develop, enhance, market and provide products and services to meet your needs;
- to enable you to participate in promotions and contests;
- to process exchanges or product returns;
- to improve our services;
- to respond to your requests or complaints;
- to send you updates on products, news and event updates and business initiatives offered by Vantage Energy Group and/or its partners and/or advertisers;
- to process your payment transactions;
- for our credit control service and/or collection of debts due and owing to us; and
- to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.
Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc.) whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you:
- Phone number(s);
- Date of birth;
- Email address;
- Identity card number or passport number
3. Use and Disclosure
We may disclose your Personal Data within Vantage Energy Group and/or to the vendors (as hereinafter defined) for the purposes set forth hereinabove in accordance with the terms and conditions set out herein.
We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.
We use and disclose aggregated non-personally identifying information collected through the website as part of our organization’s process of constantly improving the website, and the products and services offered by Vantage Energy Group.
4. Impact of Non Provision of Personal Data
Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to us, then your application or request for any of the above purposes may not be accepted or acted upon or your request to browse some information on the website, or the use of, or subscription to, or purchase of any products and/or services offered by Vantage Energy Group may be denied or affected.
5. Storage and Retention of Personal Data
Your Personal Data shall be stored in hard and/or soft copies in our offices and/or in servers located in Malaysia. It may be necessary to transfer your Personal Data to third party services providers based/located outside Malaysia. By continuing to use the websites, products and/or services of Vantage Energy Group, you hereby consent to such transfer.
Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in paragraph (2) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.
Save and except as provided in paragraph (15) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.
6. How Email messages are being handled
We may preserve the content of any email or other electronic message that we receive.
The message content may be monitored by our service providers or employees for purposes including but not limited to compliance, auditing and maintenance or where email abuse is suspected.
7. Communication or Utilisation Data
Through your use of telecommunications services to access the website and/or any other sites operated and/or managed by Vantage Energy Group, your communications data (e.g. IP address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to Personal Data.
To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.
8. Automatic Collection of Non-Personal Data
When you access the website and/or use of any product/services offered by Vantage Energy Group, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed).
We may use this non-personal data and share it within Vantage Energy Group to monitor the attractiveness of the Websites and improve their performance or content.
For example, we may collect:
- Device information— such as your hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access our Websites.
- Location information— such as your computer’s IP address, your mobile device’s global positioning system (GPS) signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain services.
9. Job Applicants
Personal Data provided in connection with an application for employment will be used to determine your suitability for a position with Vantage Energy Group and, if applicable, your terms of employment or engagement.
Your information may also be used to monitor our recruitment initiatives and equal opportunities policies.
Your details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities.
Any questions, comments, suggestions or information other than Personal Data sent or posted to the website, or any part thereof by Users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.
We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.
Our website have security measures in place to protect the loss, misuse and alteration of the information under our control. When a User is asked to provide his/her credit card information, we provide a secure environment through our partners’ systems (using industry standard SSL or SET protocols) for this purpose.
For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
A username and password may be essential for you to use some sections of the website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).
Our website contain links to other sites. We are not responsible for the privacy practices or the content of such sites. We have established relationships with advertisers and/or business partners but such relationships are generally technical in nature, or content collaborations. If any advertisers and/or business partners access to any information entered by Users in our database, this fact shall be disclosed to the Users upon initiating the registration process. Users who feel they do not wish their information to be shared by anyone other than the Websites may then opt out of completing the registration.
12. Right of Access to Personal Data
Suite 03-11-08, 11th Floor, Tower 3
UOA Business Park
No. 1 Jalan Pengaturcara U1/51A
40150 Shah Alam
OR, email to info[at]vantage-os.com
(Last updated 9 April 2019)